Servers, Workstations, and Hardware

New Servers

If you’re setting up a new server (or considering setting up a new server) please see Best practices for setting up and managing new servers before making any purchase or decisions.

Server Rooms

There are five machine rooms in Stata, managed by the TIG Operations team. We also have facilities at the Massachusetts Green High-Performance Computing Center (MGHPCC) in Holyoke. If you have a machine hosted here or at MGHPCC, please contact help@csail.mit.edu for access

Hardware Support

While we can often assist in troubleshooting suspected hardware problems, please be advised that TIG is not a hardware shop and can under no conditions perform warranty maintenance or replace processors or power supplies. IS&T’s Service Center offers warranty and out-of-warranty hardware repairs on Apple, Dell, and Lenovo Think-branded computers

Accessories and Equipment Loaning

TIG offers an extensive array of adapters, cables, converters, tools, A/V equipment, and much more for temporary or permanent loan. If you need anything please come down to TIG in 32-270 and we may have it!

Computer Hardware

If you decide you do need your own physical server, we encourage you to consult with TIG before committing to a purchasing decision. In general, this often means people saying “We want to buy a thus-and-such to do this on” and us saying “OK, that sounds fine” (after some discussion about physical needs; see below), but we may have useful advice (e.g., that somebody else ran into problems with that particular hardware, or that if you buy this comparable machine instead we’ll be in a better position to diagnose it if it breaks). And we’re happy to be a sounding board for your capacity-planning thoughts.

We have found in the last year that Alienware hardware is not compatible with Linux Operating Systems and makes it very difficult to install an Alienware in our environment. We do not support nor recommend Alienware so if your looking at Alienware hardware please check with us first and we can try to find something comparable that works for you.

Computer Purchasing

For server room machine purchases ALWAYS CHECK WITH TIG FIRST. In the last year we have closed one Stata Computer Rooms and have become extremely tight on space/power/cooling in our others. We have been sending most new purchases to the MIT funded data center at Holyoke MGHPCC It takes lots of time effort and planning to determine where machines will be placed so, If you don’t check in with us we cannot guarantee a quick solution to racking and installing your machines in our rack space.

For workstations, please see MIT, IS&T’s Hardware Recommendations

We generally recommend making purchases through the Buying at MIT which provides discounts for all purchases and payment without POs for departmental orders. Most computer purchases are made through the GovConnection, Apple, and Dell ECAT stores. Please contact HQ’s Fiscal staff with questions about departmental purchases through ECAT.

Physical Locks

Computer theft is a real and unfortunate threat. Many crimes happen when a laptop is left unattended for just a moment. To help prevent computer theft, please follow these guidelines and come get a lock from TIG if you need it.