The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Service Status
TIG is aware of network issues on both wired and wireless networks within CSAIL today, December 4th. We’re working on identifying and fixing the issue. Updates will be posted here, and an all-clear will be sent to the community once the problem is resolved. Thank you for your patience in the meantime.
Support
TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
To safeguard the health and well-being of our community and following the Institute’s guidance for flexible work arrangements, the doors to TIG will remain closed during the business day. There is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist.
We are located on the second floor of the Stata Center, in 32-270.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948