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The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

Stata Center Star Element Facade Renewal Construction Project:
MIT Facilities has an ongoing project to repair the exterior facade of Star Element. The plan to repair the facade consists of: new metal roof edge detail, brick replacement with matching brick, repointing & masonry cleaning and Sealant renewal. The work is expected to be completed in October. Construction hours are 7 AM – 6 PM Monday-Friday; some weekend and evening work may be required. Their may be sporadic noise and disruption at times inside D463 so if you can find a different room for your meeting or event we suggest you book that instead. MIT Facilities Project Link with more information. Please send mail to ops@csail.mit.edu with any questions you may have and we can forward them along.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

To safeguard the health and well-being of our community and following the Institute’s guidance for flexible work arrangements, the doors to TIG will remain closed during the business day. There is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist.

We are located on the second floor of the Stata Center, in 32-270.

32 Vassar St
32-270

Phone

Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.