The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Service Status
Central systems are recovering from Tuesday’s Ceph/OpenStack outage. Some OpenStack virtual machines may require a hard reboot. Major lab services should be up and fuctioning.
Support
TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
To safeguard the health and well-being of our community and following the Institute’s guidance for flexible work arrangements, the doors to TIG will remain closed during the business day. There is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist.
We are located on the second floor of the Stata Center, in 32-270.
Phone
Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.
Phone: 617-253-8304
When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.