The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab’s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Update on COVID-19

CSAIL and TIG are carefully monitoring the COVID-19 situation. Due to the impacts of Institute, State, and Federal travel restrictions, most of us are now performing our work from home.

Remote Connectivity

There are many options and tools for CSAIL community members for remote access and collaboration.  Please see:

IS&T Remote Documentation

CSAIL Remote Documentation

Building Operations

Since Friday 3/20 MIT Shipping / Receiving has been holding all CSAIL mail and packages down at the loading dock in Stata Center basement (Dreyfoos Tower).

Important/sensitive mail/packages should now be shipped home or wherever lab members are working. Other non important packages should be held off on ordering for now.

TIG / MIT will not be able to redirect mail/packages to your homes that have already been delivered to the lab.

Building access

If you have a critical reason or serious emergency to access the building the following form must be completed:


MIT has provided hand sanitizer stations throughout campus. TIG is providing additional hand sanitizer stations around our space. Conference rooms in CSAIL space also now have a supply of sanitizing supplies (wipes, etc.) for your use in wiping down tables and other surfaces.

Be sure to rigorously observe the Centers For Disease Control's guidelines for avoiding COVID-19 infection. Notably:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

The most authoritative source for information about the virus and its impact on MIT Campus operation can be found at MIT's Up-to-date information for the MIT community about COVID-19.

Service Status



TIG has been notified that Information Systems and Technology (IS&T) is transitioning the Institute's voicemail and telephone service to MITvoip BroadSoft Cloud as part of the modernization of MIT’s telecommunications infrastructure.

With TIG's assistance in coordination, IS&T is will migrate all CSAIL VOIP accounts over the next two weeks.

For details, please see Transitioning VoIP telephone accounts and voicemail services to BroadSoft

MGHPCC Holyoke Yearly Shutdown Wednesday June 3, 2020 POSTPONED to fall
The MGHPCC Facility in Holyoke just postponed this years shutdown date: Wednesday June 3, 2020 (Wednesday 2020/06/03 00:00 - Thursday 2020/06/04 00:00). It is believe it will be rescheduled sometime in the fall and TIG will update this page and send mail once we know the new date. Please reach out to with any questions.
CSAIL Ubuntu 14.04 End of Support

CSAIL Ubuntu 14.04 will not be supported after April 30th, 2020. Please reinstall your machines with CSAIL Ubuntu 18.04 as soon as possible. See CSAIL Ubuntu Installation for instructions on reinstalling.

Remote Access Change:

We changed our firewall policy to block inbound SSH connections to most systems on the CSAIL network starting August 1, 2019 see SSH Access for more details. Similar restrictions affect Microsoft Remote Desktop connections as of March 13, 2020.


TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.


TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time


If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.



Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.

32 Vassar St


You can also reach us by phone. You can leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.