navigation

The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

Stata Center Power Shutdowns During IAP 1/14/23 and 1/21/23:

The Department of Facilities is planning to conduct preventive maintenance on the Building 32 main switch gear on two Saturdays during IAP: January 14th and 21st, 2023. This work will require shutting down power to the building from 8 AM to 4 PM on both days. They are asking occupants to stay out of the building on both days. The building will be secured by the MIT Police Department. Vehicles will not be able to enter the parking garage during this time, and the loading dock will be closed.

This shutdown affects ALL power in our building including CSAIL public areas, CSAIL offices and research labs. On the computer room side this outage will include the TIG-managed Slurm compute cluster, ALL research-group-owned physical and virtual machines except “ups” type OpenStack instances. However, email, lab-wide services and web sites, data storage systems, and core network services are expected to remain online. The network in private offices and lab spaces, including wireless service, will be down for the duration. The computing environment at MGHPCC in Holyoke should not be affected by this outage. We will continue to update this status page throughout these outages. If you have any questions or concerns please reach out to ops@csail.mit.edu, and if we can’t assist we can forward them along to MIT Facilities.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

To safeguard the health and well-being of our community and following the Institute‚Äôs guidance for flexible work arrangements, the doors to TIG will remain closed during the business day. There is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist.

We are located on the second floor of the Stata Center, in 32-270.

32 Vassar St
32-270

Phone

Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.