The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab’s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
CSAIL and TIG are carefully monitoring the COVID-19 situation. Due to the impacts of Institute, State, and Federal travel restrictions, most of us are now performing our work from home.
Remote Connectivity
There are many options and tools for CSAIL community members for remote access and collaboration. Please see:
Building Operations
Phase 1 Ramp Up Update:The most authoritative source for information about the virus and its impact on MIT Campus operation can be found at MIT's Up-to-date information for the MIT community about COVID-19.
If your access has been approved to the building, there are new campus access points and paths that we must adhere to in Phase 1. Note these differ from the paths that have been used during the ramp down.
When you arrive on campus, go to your Access Point at the Stata Building and tap your ID card to gain entry. Exits have not changed. You do not need to exit through one of the Access Points. Please Wear your MIT ID and face covering at all times in our Building.
Face masks sanitizer, ID Holder lanyards, and cleaning supplies are available on second floor outside of the TIG office. Additionally, MIT set up a COVID-19 store in B2P, please let ops@csail.mit.edu know if you need additional items form the store.
TIG is still available to assist with safe pickup/drop off requests of items in the lab. Please reach out to ops@csail.mit.edu if you would like to schedule a day/time to pick something up.
Service Status
The MGHPCC data center in Holyoke has postponed this year’s shutdown (which was originally scheduled to take place on Wednesday, June 3, 2020). It is believe it will be rescheduled sometime in the fall and TIG will update this page and send mail once we know the new date. Please reach out to help@csail.mit.edu with any questions.
CSAIL Ubuntu 14.04 will not be supported after April 30th, 2020. Please reinstall your machines with CSAIL Ubuntu 18.04 as soon as possible. See CSAIL Ubuntu Installation for instructions on reinstalling.
We changed our firewall policy to block inbound SSH connections to most systems on the CSAIL network starting August 1, 2019 see SSH Access for more details. Similar restrictions affect Microsoft Remote Desktop connections as of March 13, 2020.
Services
TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.
Support
TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.
Phone
You can also reach us by phone. You can leave a voice mail if we are unavailable.
Phone: 617-253-8304
When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.