The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Service Status
CSAIL and TIG are carefully monitoring the COVID-19 situation.
Due to the impacts of Institute, State, and Federal travel restrictions, most of us are still performing our work from home. During Research Ramp-Up Phase 2, the doors to TIG will remain closed. Any on-site walk-in service to TIG will be by appointment only. We are available to assist with safe pickup/drop off requests of items in the lab. Please reach out to ops@csail.mit.edu if you would like to schedule a day/time to pick something up.
The most authoritative source for information about the virus and its impact on MIT Campus operation can be found at MIT's Up-to-date information for the MIT community about COVID-19.
Remote Connectivity
There are many options and tools for CSAIL community members for remote access and collaboration. Please see:
Lab Access: Phase 2 Ramp Up Update
If your access has been approved to the building, there are new campus access points and paths that we must adhere to in Research Ramp-Up Phase 2. Note these differ from the paths that have been used during the ramp down.
Signage has been posted throughout the building. Please follow the directions listed and take note of one way stairwells, entries and exits as well as elevator, shared public spaces, and bathroom capacities.
When you arrive on campus, go to your Access Point at the Stata Building and tap your ID card to gain entry. Exits have not changed. You do not need to exit through one of the Access Points. Please Wear your MIT ID and face covering at all times in our Building.
Face masks sanitizer, ID Holder lanyards, and cleaning supplies are available on second floor outside of the TIG office, 32-270. Additionally, MIT set up a COVID-19 store in B2P, please let ops@csail.mit.edu know if you need additional items form the store.
Lab Reservation: Neighbors Application
To reserve a spot for your approved visit to CSAIL make sure to use the Neighbors Application. More information on the Neighbors app can be found on the Neighbors help page
Support
TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
Due to the impacts of Institute, State, and Federal travel restrictions, most of us are still performing our work from home. During Research Ramp-Up Phase 2, the doors to TIG will remain closed. Any on-site walk-in service to TIG will be by appointment only.
Phone
Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.
Phone: 617-253-8304
When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.