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The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

7/16/22 32-399 Data Center Power Shutdown

On 7/16/22 we will be conducting a power shutdown in computer room 399 to add some additional limited power resources. This shutdown will impact most if not all research computing in the computer room. More info in email sent to CSAIL-ALL. If you have any questions please reach out to help@csail.mit.edu.

Zoom Phone Migration

Beginning Monday, June 6, IS&T will be migrating the Institute’s cloud-based telephone service to the Zoom platform. IS&T will notify individuals by email two weeks before the account you own or administer is scheduled for migration. For details, see: https://ist.mit.edu/news/zoom-phone-migration

Stata Center Star Element Facade Renewal Construction Project:

MIT Facilities has an ongoing project to repair the exterior facade of Star Element. The plan to repair the facade consists of: new metal roof edge detail, brick replacement with matching brick, repointing & masonry cleaning and Sealant renewal. The work is expected to be completed in October. Construction hours are 7 AM – 6 PM Monday-Friday; some weekend and evening work may be required. Their may be sporadic noise and disruption at times inside D463 so if you can find a different room for your meeting or event we suggest you book that instead. MIT Facilities Project Link with more information. Please send mail to ops@csail.mit.edu with any questions you may have and we can forward them along.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

To safeguard the health and well-being of our community and following the Institute’s guidance for flexible work arrangements, the doors to TIG will remain closed during the business day. There is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist.

We are located on the second floor of the Stata Center, in 32-270.

32 Vassar St
32-270

Phone

Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.