Navigation :

The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab’s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

GENERAL:

REPLAY.CSAIL.MIT.EDU is temporarily offline as of 6/14/2019 for emergency maintenance and upgrade. We anticipate it being back in service by Tuesday, June 18th. We apologize for the inconvenience.

GENERAL:

The Facility in Holyoke (MGHPCC) has scheduled a power outage 2019/06/11 00:00 - Wednesday 2019/06/12 00:00. This planned power outage is for the yearly preventative maintenance shutdown and the entire facility will be offline during this time. The shutdown usually requires 24 hours of downtime. Per usual, we will have staff on site before and after to help with the shutdown and help bring things back online.

GENERAL:

login.csail.mit.edu has been reinstalled and is available for use again, but has been rekeyed see the login servers page for information on clearing old keys and verifying the new keys in your client.

GENERAL:

Due to malware detected on several CSAIL Ubuntu machines, all CSAIL Kerberos passwords, other than those recently changed, have been set to expire on 2019-07-16 at 10 AM EDT. If you do not change your password prior to expiration, you will be unable to log in to any CSAIL services that require a Kerberos password including Linux servers, desktops, and web sites.) If you need help, please see our documentation on how to change your CSAIL Kerberos Password or come to TIG for assistance.

Announcement

Please be aware and vigilant of phishing attempts. Phishing is a method of luring individuals, often via email, into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords.

Phishing emails may ask a user to click on a link to verify their account information, open an attachment to view a document, message, or verify their username and password by replying to the email or filling a webform. One common phishing scam is to warn you that your email is "over quota" and you must click the link to verify your account. CSAIL does not and will never have an email quota.

Note, that neither CSAIL or MIT will ever ask for your password.

If you have the slightest doubt or suspicion of an email, aways veer on the side of caution and please reach out to us before proceeding.

See https://tig.csail.mit.edu/email-communicating/phishing and https://ist.mit.edu/news/phishing_warning for more information.

Services

TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.

32 Vassar St
32-270

Phone

You can also reach us by phone. You can leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.