The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab’s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Service Status
Please be aware and vigilant of phishing attempts. Phishing is a method of luring individuals, often via email, into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords.
Phishing emails may ask a user to click on a link to verify their account information, open an attachment to view a document, message, or verify their username and password by replying to the email or filling a webform. One common phishing scam is to warn you that your email is "over quota" and you must click the link to verify your account. CSAIL does not and will never have an email quota.
Note, that neither CSAIL or MIT will ever ask for your password.
If you have the slightest doubt or suspicion of an email, aways veer on the side of caution and please reach out to us before proceeding.
See https://tig.csail.mit.edu/email-communicating/phishing and https://ist.mit.edu/news/phishing_warning for more information.
Support for CSAIL Ubuntu 14.04 will end on April 30th, 2019. We urge all users of CSAIL Ubuntu 14.04 or older to reinstall with Ubuntu 18.04 before that date. Please note that TIG does not support in-place upgrades from any CSAIL Ubuntu version, and full reinstalls should be performed instead. Instructions for installation can be found at CSAIL Ubuntu.
Services
TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.
Support
TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.
Phone
You can also reach us by phone. You can leave a voice mail if we are unavailable.
Phone: 617-253-8304
When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.