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The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab’s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

GENERAL:

All services normal.

Announcements

As of July 1, 2018, CSAIL no longer uses client-side web certificates for authentication to web applications and sites. Web certificates will be replaced by CSAIL’s OIDC (OpenID Connect) service. You no longer need to obtain certificates every year or worry about which one(s) you have in your browser. You can also use pretty much all the modern browsers. Please see OpenID Connect at CSAIL for details.

TIG will officially end support for CSAIL Ubuntu 12.04 on August 31st, 2018. We urge all users of CSAIL Ubuntu 12.04 to reinstall with Ubuntu 16.04 as soon as possible. Please note that TIG does not support in-place upgrades from any CSAIL Ubuntu version, and full reinstalls should be performed instead. Instructions for installation can be found at CSAIL Ubuntu

login.csail.mit.edu keys were last changed: August 20 2018.

If you have older host keys you will receive a warning, “The RSA host key for login.csail.mit.edu has changed…” when attempting to log in.

Please see Public Login Servers for details and how to fix.

Services

TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.

32 Vassar St
32-270

Phone

You can also reach us by phone. You can leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.