The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
On October 15th, TIG will be making improvements to our wireless authenticated network, “CSAILPrivate”, for better security and user experience.
The new system offers:
- Stronger security: Protects your data and network from unauthorized access.
- Easier setup: Especially for Apple devices: no more configuration files needed.
- Resilient to Kerberos password changes and resets.
Our previous “CSAILPrivate” network used Kerberos authentication, which can be complex to configure, especially for Apple devices. Additionally, the underlying RADIUS protocol has known security vulnerabilities.
To address these issues, we are transitioning to a new wireless authentication system provided by Cisco Meraki. This system uses a more secure authentication method and simplifies the connection process. The new process will require that everyone set a separate password for connecting to the wireless network.
Although the change to the new system happens on October 15th, you can optionally create your CSAILPrivate account now ahead of the change. When the new network is live on the 15th, you will already have your account ready. Just make sure to securely note your account credentials when creating the account.
To create your wireless account now (and for instructions on how to connect to the new network on October 15th) visit https://tig.csail.mit.edu/network-wireless/csailprivate-new/
Note: you will not be able to connect to the new network until October 15th. On that date, users who have previously connected to CSAILPrivate will need to follow the instructions above to re-connect to the network. There will be no changes to the open “StataCenter” network. If you only connect to “StataCenter you will not be impacted.
If you have any questions please reach out to help@csail.mit.edu
TIG is replacing the CSAIL network in the Holyoke data center. This will result in occasional brief outages as network connections are rerouted. Longer planned outages will be scheduled separately and announced on appropriate mailing-lists such as holyoke-users and nfs-users.
Information for new CSAIL inhabitants of Schwarzman College of Computing at building 45 can be found on our Building 45 page.
Support
TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
We are located on the second floor of the Stata Center, in 32-270.
TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948