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The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

The MGHPCC Facility in Holyoke shutdown date: Tuesday August 10, 2021

This planned power outage is for the yearly preventative maintenance shutdown and the entire facility will be offline during this time. The shutdown usually requires 24 hours of downtime (Tuesday 2021/08/10 00:00 - Wednesday 2021/08/11 00:00)

Per usual, we will have staff on site before and after to help with the shutdown and help bring things back online.
If you have any questions what machines are out there (or any other questions) please reach out to help@csail.mit.edu.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

Due to the impacts of Institute, State, and Federal travel restrictions, most of us are still performing our work from home. The doors to TIG will remain closed. Any on-site walk-in service to TIG will be by appointment only.

Phone

Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.