The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Learn more about our team on the Meet TIG page
On Monday, August 24, there was a clean-up of unused files on the shared scratch NFS filesystems: /data/scratch, /data/scratch-oc40, and /data/scratch-fast. All files which have not been accessed since February 25 have been deleted.
MIT Facilities is upgrading the emergency radio antenna system in Building 32 in partnership with the Cambridge Fire Department. The project is scheduled to run through November, moving upward from the basement to the seventh floor. Crews expect to spend about two to four weeks on each floor, with the lower floors taking the longest.
The project requires installing cabling and antennas along ceilings and walls in corridors, offices, stairwells, and classrooms. Some parts of the project will involve hammer drilling and core drilling. While the core drilling schedule is still being finalized, it is currently tracking for the weeks of August 3 and August 10.
If you would like further updates or have any immediate concerns or specific scheduling conflicts please contact ops@csail.mit.edu
Support
TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
We are located on the second floor of the Stata Center, in 32-270.
TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948