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The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

Mar 19, 2023: Scheduled IMAP mail server downtime completed

Hi. The migration to new hardware of our IMAP mail server, which holds mailboxes for people who have their mail delivered here at CSAIL instead of just forwarding elsewhere, has been completed successfully, but we went about an hour beyond our announced 4pm-8pm downtime window.

We brought the server up on new hardware at around 8:15 (already a little late), and at that time all mailboxes were accessible, but we discovered that there were problems delivering mail to some (but not all) users’ mailboxes. Fixing this problem took additional time, including some periods while we took the service down. As of about 9pm all mail delivery was fixed and mail was flowing normally. By about 9:20, the backlog of queued mail had cleared.

Our apologies for the unexpectedly long downtime.

CSAIL Xerox Copier Upgrade Scheduled For Tuesday March 28 2023.

CSAIL will be upgrading our fleet of copiers from Xerox Workcentre 7970’s to Xerox PrimeLink c9070’s.

TIG and Xerox will upgrade one machine at a time and don’t anticipate any major downtime per copier.

The machines are VERY similar and have basically the same specs and interface as the previous model.

Xerox PrimeLink C9070 Specifications

Training Videos

If you are a Windows or Mac user we ask you remove the old printer and re add using the correct c9070 driver. (although it may still print with old drivers/config we always recommend reinstalling the printer.

CSAIL Printer Page

If you have any questions or would like some assistance in setting up the new printers on your machine please send mail to help@csail.mit.edu

MGHPCC Holyoke 2023 Yearly Shutdown Date is Tuesday June 6, 2023.

The shutdown usually requires 24 hours of downtime (Tuesday 2023/06/06 00:00 - Wednesday 2023/06/07 00:00)

This planned power outage is for the yearly preventative maintenance shutdown and the entire facility will be offline during this time.

During this interval, all equipment in the computer room must be powered down.

Per usual, we will have staff on site before and after to help with the shutdown and help bring things back online.

If you have any questions what machines are out there (or any other questions) please reach out to help@csail.mit.edu.

Support

TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

To safeguard the health and well-being of our community and following the Institute‚Äôs guidance for flexible work arrangements, the doors to TIG will remain closed during the business day. There is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist.

We are located on the second floor of the Stata Center, in 32-270.

32 Vassar St
32-270

Phone

Creating a ticket via e-mail is always preferred, but you can also reach us by phone and leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.