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The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

Outgoing email server maintenance completed:

It took almost an hour rather than the half-hour we expected, but CSAIL’s outgoing email server, outgoing.csail.mit.edu, is back up with a new network card. Outgoing mail is again flowing. If you had trouble sending mail during the outage and your outgoing message wasn’t automatically re-sent by your mail client when the server came back up, you can re-try sending now. Apologies for the extended downtime.

Information for new CSAIL inhabitants of Schwarzman College of Computing at building 45 can be found on our Building 45 page.

Support

TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.

E-mail

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Walk-in

We are located on the second floor of the Stata Center, in 32-270.

32 Vassar St
32-270

TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.

Phone

Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.

We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.

TIG Hotline: 617-253-8304

To request an emergency repair or report an emergency that endangers MIT property, call:

MIT Factilites 617-253-4948