The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Rolling NFS server outages will take place on the afternoons of June 23, 24, 25, and 30. See the announcement for more details.
Most CSAIL accounts expire at 8:00 p.m. on June 30 (midnight UTC on July 1). It is the responsibility of supervisors and group administrators to renew current active users’ accounts before they expire. If you log in and see a confusing warning about “password expiration”, ask your supervisor to renew your account before the deadline.
All CSAIL/Linux systems will require DUO Multi-factor Authentication starting Monday August 4th 2025.
Testing is now available. If you use ssh to CSAIL systems please test and contact help@csail.mit.edu with any issues as soon as possible.
All sbatch, srun, or salloc commands must have an account specified with the -A or --account flag. Your account is your research group.
At a future scheduled maintenance window, this parameter will become mandatory. Please update your job submission scripts accordingly.
On April 30th, 2025, TIG’s support for CSAIL Ubuntu 20.04 will end. Please see https://tig.csail.mit.edu/operating-systems/csail-linux/linux-install/#installation-new-or-old-host for reinstallation instructions. Contact help@csail.mit.edu with any questions.
Support
TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
We are located on the second floor of the Stata Center, in 32-270.
TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948