Getting Started: Grad Students

This page is for CSAIL graduate students and postdocs to quickly get an overview of what services are available and how to get them, as well as recommended computing best practices.

Accounts

Access to just about everything TIG has to offer is granted via your CSAIL Kerberos name and password. You can obtain a user account, and optionally a CSAIL email account, by filling out the application form: Request an account here.

See Accounts and Authentication for more info

CSAIL Website Profile

One of the most common tasks all new and existing CSAIL members have is getting their public profile on the CSAIL web site and up to date with biographical and bibliographical content. See this page on how to get started.

Certificates

CSAIL Email

See Email and Communicating for more info

Printing

Storage

TIG and MIT provides data storage in many forms: the AFS and NFS network file systems, Ceph object and block storage system, as well as MIT Dropbox for Business. Together, these services comprise over 1PB of local data, much of which is backed up using enterprise backup hardware and software, and rotated through off-site storage facilities for disaster recovery.

See Data Storage for more info

Hardware

If you need your own workstation or physical server, we encourage you to consult with TIG before committing to a purchasing decision. Budget and approval is entirely up to your groups’ administrators and supervisors.

See Hardware for more info

Software

TIG provides support, installation, and troubleshooting of Windows, MacOS, and CSAIL Ubuntu, and well as most MIT provided business applications. Some MIT business applications such as SAPgui and MIT Mail, for example, we can only provide our best effort support as we do not have administrative control or access to these applications.

By far, the most common operating systems in use at CSAIL are CSAIL Ubuntu, Microsoft Windows, and Apple macOS. We provide some level of support for each of these platforms.

For pre-configured Windows, Mac, and Linux machines available for Lab use, see:

IS&T offers a wide range of free software applications for the MIT community:

Security

Laptop Security

Passwords

Phishing

Phishing is a ploy to get you to click on bogus links or disclose your username and password, giving attackers a way to capture sensitive data, such as usernames, passwords, and credit card details. Learn about the latest attacks. Don’t ever answer requests for passwords via email or telephone. Neither TIG nor IS&T will ever ask for your password in an email.

If you think you might have responded to a phishing attempt, change your passwords ASAP and contact us.

Learn more about phishing at MIT and CSAIL.

Accessories and Equipment Loaning

TIG offers an extensive array of adapters, cables, converters, tools, A/V equipment, and much more for temporary or permanent loan. If you need anything please come down and we may have it!

Getting Help

TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

E-mail: help@csail.mit.edu

Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.

You can also reach us by phone. You can leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.