Getting Started: Staff
This page is for CSAIL Staff to quickly get an overview of what services are available and how to get them, as well as recommended computing best practices.
Access to just about everything TIG has to offer is granted via your CSAIL Kerberos name and password. You can obtain a user account, and optionally a CSAIL email account, by filling out the application form: Request an account here. You will need to provide your research group, supervisor, and type of appointment, as well as a working (existing) email address such as GMail or mit.edu.
- If you have forgotten your CSAIL Kerberos password, please come by the TIG area room 32-270 or thereabouts during business hours with a valid photo ID and a system administrator can help you reset it.
- Staff accounts do not expire and do not need renewal. They are active through your employment with CSAIL.
See Accounts and Authentication for more info
CSAIL Website Profile
One of the most common tasks all new and existing CSAIL members have is getting their public profile on the CSAIL web site and up to date with biographical and bibliographical content. See this page to get started.
- You will need MIT certificates for campus services like Atlas, Coupa (purchasing), Concur (travel), SAPweb (financials), and many others.
- TIG supports the use of all major desktop and mobile mail clients with CSAIL email.
- TIG recommends using Thunderbird, which is available for Mac and Windows
- Webmail: You can access your email from anywhere, without the use of an application, by visiting CSAIL’s Horde webmail.
- Email Filters: CSAIL mail provides optional mail filtering and rules. All Email filters and rules should be set in Webmail. Avoid setting filters and rules directly on your email client.
- If your email is forwarded to MIT’s mail system, we have no ability to provide email support. Please see MIT IS&T.
See Email and Communicating for more info
- All users who wish to print from a wireless network connection must use the “CSAILPrivate” wireless network. If you are connected via Ethernet you don’t need to do anything special.
- For larger print jobs we recommend using one of the Xerox WorkCentre 7970’s, such as xeroxhq or xerox3
See Printing, Copiers, and Scanning for more info
Any MIT related files you work on should be saved and accessed on Cloud / Network storage such as AFS or MIT Dropbox for Business.
- Avoid saving files locally to your computer
- Using Cloud / Network storage:
- Maximizes collaboration
- Provides a robust and automatic backup solution
- Allows for access across multiple devices
See Data Storage for more info
If you are a new hire or needing to replacing your laptop, below is TIG’s hardware recommendation. Note, the budget and approval is entirely up to your groups’ administrators. TIG is happy to place the order — just please provide a cost object in the request.
New hardware can take 2 weeks to ship, therefore we recommend placing the order as soon as a new hire is official.
- Latest generation MacBook Pro 13” with retina display
- Display: 27” 1920x1080 (Full HD) or similar
- Apple Keyboard and Mouse
TIG provides support, installation, and troubleshooting of Windows, MacOS, and CSAIL Ubuntu, and well as most MIT provided business applications. Some MIT business applications such as SAPgui and MIT Mail, for example, we can only provide our best effort support as we do not have administrative control or access to these applications.
- Never leave your laptop unattended.
- If you need to leave your laptop, make sure it is behind both a locked drawer and a locked office. If both of those are unavailable, please use the HQ safe.
- Make sure your laptop has a login password set, and is set to lock when closed or idle.
- If you have a Mac, enable “Find My Mac”.
- Don’t remove the TIG account.
- Get a STOP tag and your laptop registered.
- LastPass: use LastPass for saving your passwords. Download IS&T’s licensed, enterprise version.
- Avoid using the same password twice (e.g., across multiple user accounts and / or software systems).
- Use a minimum password length of 12 to 14 characters if permitted.
- Generate passwords randomly where feasible.
- If you think a password may be compromised, you should contact us and change that password ASAP. Also change any system that has the same password.
Phishing is a ploy to get you to click on bogus links or disclose your username and password, giving attackers a way to capture sensitive data, such as usernames, passwords, and credit card details. Learn about the latest attacks. Don’t ever answer requests for passwords via email or telephone. Neither TIG nor IS&T will ever ask for your password in an email.
If you think you might have responded to a phishing attempt. Change your passwords ASAP and contact us.
Learn more about phishing at MIT and CSAIL
Accessories and Equipment Loaning
TIG offers an extensive array of adapters, cables, converters, tools, A/V equipment, and much more for temporary or permanent loan. If you need anything please come down and we may have it!
TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.
- TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time
- E-mail If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.
32 Vassar St 32-270
You can also reach us by phone. You can leave a voice mail if we are unavailable.
When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.