Getting Started: Staff

This page is for CSAIL Staff to quickly get an overview of what services are available and how to get them, as well as recommended computing best practices.


Access to just about everything TIG has to offer is granted via your CSAIL Kerberos name and password. You can obtain a user account, and optionally a CSAIL email account, by filling out the application form: Request an account here. You will need to provide your research group, supervisor, and type of appointment, as well as a working (existing) email address such as GMail or

CSAIL Website Profile

One of the most common tasks all new and existing CSAIL members have is getting their public profile on the CSAIL web site and up to date with biographical and bibliographical content. See this page to get started.



See Email and Communicating for more info



Any MIT related files you work on should be saved and accessed on Cloud / Network storage such as AFS or MIT Dropbox for Business.

See Data Storage for more info

New Hardware

If you are a new hire or needing to replacing your laptop, below is TIG’s hardware recommendation. Note, the budget and approval is entirely up to your groups’ administrators. TIG is happy to place the order — just please provide a cost object in the request.

New hardware can take 2 weeks to ship, therefore we recommend placing the order as soon as a new hire is official.

Laptop Recommendation


TIG provides support, installation, and troubleshooting of Windows, MacOS, and CSAIL Ubuntu, and well as most MIT provided business applications. Some MIT business applications such as SAPgui and MIT Mail, for example, we can only provide our best effort support as we do not have administrative control or access to these applications.


Laptop Security



Phishing is a ploy to get you to click on bogus links or disclose your username and password, giving attackers a way to capture sensitive data, such as usernames, passwords, and credit card details. Learn about the latest attacks. Don’t ever answer requests for passwords via email or telephone. Neither TIG nor IS&T will ever ask for your password in an email.

If you think you might have responded to a phishing attempt. Change your passwords ASAP and contact us.

Learn more about phishing at MIT and CSAIL

Accessories and Equipment Loaning

TIG offers an extensive array of adapters, cables, converters, tools, A/V equipment, and much more for temporary or permanent loan. If you need anything please come down and we may have it!

Getting Help

TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.


Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.

32 Vassar St 32-270

You can also reach us by phone. You can leave a voice mail if we are unavailable.

Phone: 617-253-8304

When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.