The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Wired and wireless network connections in CSAIL offices in Stata will be interrupted starting at 12 noon on Saturday, April 19, for switch firmware upgrades. Networks in building 45 and in the Stata machine rooms should not be affected by this outage, but TIG staff will be standing by during the outage to respond to any issues.
TIG has switched Slurm login nodes due to a hardware failure. If you receive a ‘WARNING: POSSIBLE DNS SPOOFING DETECTED!’ message, run ssh-keygen -R slurm-login.csail.mit.edu, ssh to slurm-login.csail.mit.edu again, and verify that you see ‘ED25519 key fingerprint is SHA256:jWwvAnq6LmAAuDEzTWIWstHthiUp+S0JYVQdpr3gbIs.’
On April 30th, 2025, TIG’s support for CSAIL Ubuntu 20.04 will end. Please see https://tig.csail.mit.edu/operating-systems/csail-linux/linux-install/#installation-new-or-old-host for reinstallation instructions. Contact help@csail.mit.edu with any questions.
All equipment in the Holyoke computer room must be powered down. (Monday 6/2/2025 11:00PM - Tuesday 6/3/25 11:59PM). We will have staff on site before and after to assist with power down/power up. If you have any questions please reach out to help@csail.mit.edu.
Support
TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
We are located on the second floor of the Stata Center, in 32-270.
TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948