The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
All CSAIL/Linux systems now require DUO Multi-factor Authentication.
See our ssh documentation for important information on working with DUO and minimizing its impacts on existing workflows especially our recommended client configurations. Note CSAIL/Ubuntu systems already have this recommended configuration by default.
Every two months, the whole cluster will be reserved for necessary maintenance. The downtime window begins at 6:00am, and ends when we have finished any necessary work.
Support
TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
We are located on the second floor of the Stata Center, in 32-270.
TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948