The Infrastructure Group
The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services and in-person support. TIG maintains the lab’s four on-premises data centers as well as hosting in off-premises facilities. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.
Every two months, the whole cluster will be reserved for necessary maintenance. The downtime window begins at 6:00am, and ends when we have finished any necessary work.
CSAIL NFS servers will be rebooted to apply security patches on Monday, December 29, and Tuesday, December 30. Expect approximately 30 minutes of downtime for each server. Running jobs with open file handles will hang during the reboot and resume automatically, but new jobs will be unable to mount filesystems from the affected servers.
Support
TIG is generally available Mon - Fri, 9 AM - 6 PM US/Eastern Time following the recognized Institute Holidays and Special Holiday calendar.
If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.
E-mail: help@csail.mit.edu
Walk-in
We are located on the second floor of the Stata Center, in 32-270.
TIG is physically on site Mon - Fri, 9 AM - 5 PM US/Eastern Time. If the doors are closed, there is a doorbell at the handle to the doors. Just give us a ring and we’ll be happy to see you and assist if we are available.
Phone
Creating a ticket via e-mail to help@csail.mit.edu is always preferred, but you can also reach us by phone.
We are available Mon - Fri, 9 AM - 6 PM US/Eastern Time. If we are unavailable or it’s during off business hours, we recommend sending mail to help@csail.mit.edu. You can also leave a voice mail.
TIG Hotline: 617-253-8304
To request an emergency repair or report an emergency that endangers MIT property, call:
MIT Factilites 617-253-4948