navigation

The Infrastructure Group

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab’s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Service Status

GENERAL:
All services normal.
Announcements

  • Support for CSAIL Ubuntu 14.04 will end on April 30th, 2019. We urge all users of CSAIL Ubuntu 14.04 or older to reinstall with Ubuntu 18.04 before that date. Please note that TIG does not support in-place upgrades from any CSAIL Ubuntu version, and full reinstalls should be performed instead. Instructions for installation can be found at CSAIL Ubuntu.


  • The SLURM cluster will be down for maintenance on December 10, 2018, and will stop accepting jobs on December 9 in preparation for the upgrade.


  • NFS servers will be down intermittently for maintenance between December 26 and 29; see this email for details and join the nfs-users mailing-list for future notifications.
  • Services

    TIG is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

    Support

    TIG is available Mon - Fri, 9 AM - 6 PM US/Eastern Time

    E-mail

    If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

    E-mail: help@csail.mit.edu

    Walk-in

    Come visit us on the second floor of the Stata Center, in 32-270. We’d be happy to see you.

    32 Vassar St
    32-270

    Phone

    You can also reach us by phone. You can leave a voice mail if we are unavailable.

    Phone: 617-253-8304

    When leaving an off-hour message via voicemail you may be waking up an uncaffeinated sysadmin. Reserve off-hour voicemails for emergencies only.