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CURRENT SERVICE STATUS

2014-08-30 17:00: We are experiencing network issues. We are responding now and currently working on the issue. We hope to have things up shortly. Please check back for further updates.

2014-08-23 13:47: Today Friday 8/29 at 5PM we will be relocating the G9 collapse point located just outside of G996 affecting the network for the surrounding offices. Everything should be back online and completed Sunday 8/31 around 5PM. Please email help@csail.mit.edu if you have any questions.

2014-08-23 10:00 We have had to back out of the scheduled IMAP server migration when it became clear we were not going to be done by the end of our announced downtime. IMAP service should be back up on the old server. (We did manage to expand some filesystems which were close to capacity and move some data to more reliable storage.)

2014-08-15: A configuration error has been corrected that caused many users to be unable to connect to the CSAILPrivate wireless network.

Hot Topics

  • The "registered" StataCenter wireless network was turned off on June 9. All users who wish to print from or have a static IP address on the wireless network must switch to the CSAILPrivate wireless network. Other users may continue to use guest access via the StataCenter network.
  • CSAIL Certificate Check- SSL Handshake errors on CSAIL websites are usually indicative of expired or corrupted installation of CSAIL Certficates. Please use this link to check for valid certificates and reinstall certificates if it reports problems. If you continue to have problems, copy/paste the results of this check into a helpdesk request to help@csail.mit.edu.
  • Email scams ask for your password TIG will never ask for passwords! Institute policy forbids giving your password to anyone, even your system administrators and trusted colleagues.

TIG

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the labís five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Services

This website is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

Contact Us

Contact Information

We are located on the second floor of the Stata Center, in 32-270

Support

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

Computing Support
Operational Support / Building Issues

Meet TIG

Topic revision: 15 Aug 2014, GarrettWollman
 

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