Hardware Support And Purchasing

Computing Hardware Support

For advice on upgrades and/or new computer purchases please see TIG User Support in 32-276 or help@csail.mit.edu.

While we can often assist in troubleshooting suspected hardware problems, please be advised that TIG is not a hardware shop and can under no conditions perform warranty maintenance or replace processors or power supplies.


General advice, suggestions, and best practices on planning the deployment of new servers for research groups.


Some cables, parts and accessories, and laptops are available for temporary or permanent loan.

For hardware problems with printers please see TIG Operations in 32-270 or ops@csail.mit.edu .


For server room purchases ALWAYS CHECK WITH TIG FIRST. We only have 3 computer rooms left in the building and are extremely tight on space/power/cooling. We have been sending most new purchases to the MIT funded data center at Holyoke MGHPCC It takes lots of time effort and planning to determine where machines will be placed so, If you don't check in with us we cannot guarantee a quick solution to racking and installing your machines in our rack space.

We generally recommend making purchases through the Buying at MIT,? which provides discounts for all purchases and payment without POs for departmental orders. Most computer purchases are made through the GovConnection, Apple, and Dell ECAT stores. Please contact HQ's Fiscal staff with questions about departmental purchases through ECAT.

We have found in the last year that Alienware hardware is not compatible with Linux Operating Systems and makes it very difficult to install an Alienware in our environment. We do not support nor recommend Alienware so if your looking at Alienware hardware please check with us first and we can try to find something comparable that works for you.

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Topic revision: 05 Jun 2018, JasonDorfman
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