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Emergency Contact Information

A pair of TIG staff members remain on-call and reachable via voice mail and pager to respond to emergency computing/networking issues during off-business hours.

During business hours (Mon - Fri, 9 AM - 5 PM US/Eastern Time), please contact us directly by sending e-mail to help@csail.mit.edu or by submitting a ticket through our RT ticketing/help system. You are also welcome to stop by our offices in 32-268 (click for a map).

TIG offers computing, networking, and facilities support only. For medical, police, fire, and other life/safety issues, please contact the appropriate authorities as detailed below.

On Call Voice Mail

  • Computing/Network Related Emergencies: +1 617 253 8304
  • Building/Facilities Related Emergencies: +1 617 253 6466
  • Life Safety Emergencies: DIAL 100 from any campus phone
  • Office/Building Lockouts: See below

When contacting us for emergencies, please be sure to provide, wherever possible:
  • Your name,
  • Where and how you can be reached in response, and
  • A brief description of the issue.

On Call Paging

  • Follow the instructions to enter a phone number where you can be contacted

Buildings/Facilities Emergencies & Urgent Audio/Visual Equipment/Conference Facilities Issues

In the event of building/facilities emergencies such as

  • leaks,
  • flooding,
  • strange odors and air quality issues,
  • serious heating/air-conditioning, temperature issues, etc.

or issues with audio/visual equipment or conference facilities in the Stata Center only, please contact the on-call Facilities Group/Oops staff by calling and leaving an urgent message via voice-mail at (+1) 617-253-6466.

One of the on-call staff will return your call ASAP.

During business hours (Mon - Fri, 9 AM - 5 PM US/Eastern Time), please contact us directly by sending e-mail to ops@csail.mit.edu or by submitting a ticket through our RT ticketing/help system. You are also welcome to stop by our offices in 32-268 (click for a map)

Office/Building Lockouts

If you are locked out of your office or the building, contact the Campus Police at x3-1212 (do not call the emergency number) or the Night Watchman at x3-1500 to arrange them to meet you and allow access. Note that you may have to present valid MIT and/or other photo identification.

Medical/Police/Fire Emergencies & Miscellaneous Life/Safety Issues

In the event of a medical/police/fire emergency or other life/safety issue, immediately contact the MIT Police/Emergency Services by dialing 100 from any campus phone.
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Topic revision: 20 Dec 2007, AnthonyZolnik
 

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