---+Emergency Contact Information TIG offers computing, networking, and facilities support only. For medical, police, fire, and other life/safety issues, please contact the appropriate authorities as detailed below. ---++ Computing/Network Related Emergencies A pair of TIG staff members remain on-call and reachable via voice mail and pager to respond to *%RED%emergency%ENDCOLOR% computing/networking issues* during off-business hours. During business hours (Mon - Fri, 9 AM - 5 PM US/Eastern Time), please send emergency requests via e-mail to [[mailto:help@csail.mit.edu][help@csail.mit.edu]] if possible. You are also welcome to stop by our offices in [[http://www.csail.mit.edu/resources/maps/2/270.gif][32-270 (click for a map)]]. ---++Buildings/Facilities Emergencies & Urgent Audio/Visual Equipment/Conference Facilities Issues In the event of *building/facilities emergencies* such as * leaks, * flooding, * strange odors and air quality issues, * *serious* heating/air-conditioning, temperature issues, etc. or *issues with audio/visual equipment or conference facilities* _in the Stata Center only_, please %RED%contact the on-call TIG operations staff%ENDCOLOR% by calling and %RED%leaving an *urgent* message via voice-mail%ENDCOLOR% using the number below. One of the on-call staff will return your call ASAP. During business hours (Mon - Fri, 9 AM - 5 PM US/Eastern Time), please send emergency requests via e-mail to [[mailto:ops@csail.mit.edu][ops@csail.mit.edu]]. You are also welcome to stop by our offices in [[http://www.csail.mit.edu/resources/maps/2/270.gif][32-270 (click for a map)]] ---++ On Call Voice Mail numbers * TIG Computing/Network Related Emergencies: <b>+1 617 253 8304</b> * TIG Building/Facilities Related Emergencies: <b>+1 617 253 6466</b> * Life Safety Emergencies: <b>DIAL 100 from any campus phone</b> * Office/Building Lockouts: See below When contacting us for emergencies, *%RED%please be sure to provide%ENDCOLOR%*, wherever possible: %RED% * Your name, * Where and how you can be reached in response, and * A *brief* description of the issue. %ENDCOLOR% Leaving a message will page on-call members of TIG. ---++Office/Building Lockouts If you are *locked out* of your office or the building, *contact the Campus Police* at *x3-1212* (do not call the emergency number) or the *Night Watchman* at *x3-1500* to arrange them to meet you and allow access. Note that you may have to present valid MIT and/or other photo identification. ---++Medical/Police/Fire Emergencies & Miscellaneous Life/Safety Issues In the event of a *medical/police/fire emergency or other life/safety issue*, immediately *contact the MIT Police/Emergency Services* by dialing *100* from any campus phone.
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Topic revision:
27 Feb 2015,
JasonDorfman
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