Emergency Contact Information
TIG offers computing, networking, and facilities support only. For medical, police, fire, and other life/safety issues, please contact the appropriate authorities as detailed below.
Computing/Network Related Emergencies
A pair of TIG staff members remain on-call and reachable via voice mail and pager to respond to emergency computing/networking issues
during off-business hours.
During business hours (Mon - Fri, 9 AM - 5 PM US/Eastern Time), please send emergency requests via e-mail to email@example.com
if possible. You are also welcome to stop by our offices in 32-270 (click for a map)
Buildings/Facilities Emergencies & Urgent Audio/Visual Equipment/Conference Facilities Issues
In the event of building/facilities emergencies
- strange odors and air quality issues,
- serious heating/air-conditioning, temperature issues, etc.
or issues with audio/visual equipment or conference facilities in the Stata Center only
, please contact the on-call TIG operations staff
by calling and leaving an urgent message via voice-mail
using the number below. One of the on-call staff will return your call ASAP.
During business hours (Mon - Fri, 9 AM - 5 PM US/Eastern Time), please send emergency requests via e-mail to firstname.lastname@example.org
. You are also welcome to stop by our offices in 32-270 (click for a map)
On Call Voice Mail numbers
- TIG Computing/Network Related Emergencies: +1 617 253 8304
- TIG Building/Facilities Related Emergencies: +1 617 253 6466
- Life Safety Emergencies: DIAL 100 from any campus phone
- Office/Building Lockouts: See below
When contacting us for emergencies, please be sure to provide
, wherever possible:
- Your name,
- Where and how you can be reached in response, and
- A brief description of the issue.
Leaving a message will page on-call members of TIG.
If you are locked out
of your office or the building, contact the Campus Police
(do not call the emergency number) or the Night Watchman
to arrange them to meet you and allow access. Note that you may have to present valid MIT and/or other photo identification.
Medical/Police/Fire Emergencies & Miscellaneous Life/Safety Issues
In the event of a medical/police/fire emergency or other life/safety issue
, immediately contact the MIT Police/Emergency Services
by dialing 100
from any campus phone.