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  • As of 1/5, all major services have recovered from outages 12/29-12/31 and 1/4.
    • Mac Printing - delete printers and add them back again? to regain control over print options like single-/double-sided and stapling.
    • Windows Printing - if "unable to connect to printer", restart your computer (or just Print Spooler service).
    • Webmail settings have been lost - see for details.
  • Laptop Security
  • Email scams ask for your password TIG will never ask for passwords!
  • older browsers can't connect to CSAIL https servers? (eg ssl_error_handshake_failure_alert)


The Infrastructure Group, also known as TIG, is responsible for the behind the scenes facility maintenance of the Stata Center, as well as providing and maintaining the computing and network infrastructure. The TIG office is also home to Mail Services which handles the Lab's incoming and outgoing mail. This website is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.


If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

Computing Support
Operational Support / Building Issues
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I Attachment Action Size Date Who CommentSorted ascending
main.jpgjpg main.jpg manage 44.0 K 29 Aug 2012 - 16:58 UnknownUser  
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Topic revision: 06 Jan 2011, ArthurProkosch

MIT Computer Science and Artificial Intelligence Laboratory


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