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2015-01-05 15:10: All mail services should be back working properly. We were experiencing some issues with our mail server this afternoon and had to reboot. We will continue to monitor the situation.

2014-12-01 21:00: nfs-prod-3, an NFS server that serves /data/scratch among other filesystems, hung this evening and had to be rebooted. It is serving NFS normally again.

2014-11-06 17:03: Issues with the OpenStack Web user interface have been fixed.

Hot Topics

  • The "registered" StataCenter wireless network was turned off on June 9. All users who wish to print from or have a static IP address on the wireless network must switch to the CSAILPrivate wireless network. Other users may continue to use guest access via the StataCenter network.
  • CSAIL Certificate Check- SSL Handshake errors on CSAIL websites are usually indicative of expired or corrupted installation of CSAIL Certficates. Please use this link to check for valid certificates and reinstall certificates if it reports problems. If you continue to have problems, copy/paste the results of this check into a helpdesk request to
  • Email scams ask for your password TIG will never ask for passwords! Institute policy forbids giving your password to anyone, even your system administrators and trusted colleagues.


The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the labís five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.


This website is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

Contact Us

Contact Information

We are located on the second floor of the Stata Center, in 32-270


If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

Computing Support
Operational Support / Building Issues

Meet TIG

Topic revision: 20 Nov 2014, rmccutch

MIT Computer Science and Artificial Intelligence Laboratory


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